QT850c Payment Terminal

Quick Start Guide

Section Topics:

1. What's in the Box

  • QT850c Kiosk Terminal with Power & Pulse cable fitted and SIM installed
  • M3 Stainless Steel Thumbscrews (2)

2. Upgrading from CT400 to QT850c on iWash or iVac

Tools Required

PH2 Phillips Hand Screwdriver

Install Process

  1. Power down machine.
  2. Unplug the existing Comms cable in the machine from the back of the CT400 Terminal.
  3. Unscrew both thumbscrews holding the CT400 and discard. New Thumbscrews are supplied.
  4. Lift off the CT400 Terminal from the machine door and set aside for return to Prowash.
  5. Fit QT850c to the machine:
    1. From the outside of the machine door, feed the Adaptor cable box through the existing large hole in the machine door.
    2. Place QT850cTerminal onto the outside of the machine door.
    3. From the back of the door,  Screw in new 2x M3 thumbscrews into the QT850c Terminal.
  6. Plug the existing Comms cable into the new Adaptor cable box (follow colour code indicators on the Cable box for correct orientation of the Comms cable)
  7. Mount the Adaptor cable box inside the machine in a dry location (use the hanging hole or Velcro patch supplied).
    1. Ensure the cables exiting the Adaptor cable box hang downwards to prevent any moisture inside machine running into Adaptor cable box.
    2. ‍Route the cable exiting the QT850c into the cable slot so cable points down
  8. Power up the machine and test the machine operation.

3. Upgrading from CT400 to QT850c on ANZTEC (Model: QW5956)

Tools Required:

PH2 Phillips Hand Screwdriver

Install Process

  1. Power down machine.
  2. Remove the Note acceptor and set aside for later use.
  3. Unplug the existing Comms cable in the machine from the back of the CT400 Terminal.
  4. Unscrew both screws holding the CT400 and set aside for later use.
  5. Lift off the CT400 Terminal from the machine door and set aside for return to Prowash.
  6. Fit QT850c to the machine:
    1. From the outside of the machine door, feed the Adaptor cable box through the existing large hole in the machine door.
    2. Place QT850cTerminal onto the outside of the machine door.
    3. From the back of the door,  Screw in 2x screws that were set aside earlier into the QT850c Terminal.
  7. Plug the existing Comms cable into the new Adaptor cable box (follow colour code indicators on the Cable box for correct orientation of the Comms cable)
  8. Mount the Adaptor cable box inside the machine in a dry location (use the hanging hole or Velcro patch supplied).
    1. Ensure the cables exiting the Adaptor cable box hang downwards to prevent any moisture inside machine running into Adaptor cable box.
    2. ‍Route the cable exiting the QT850c into the cable slot so cable points down
  9. Power up the machine and test the machine operation.

4. Upgrading from CT400 to QT850c on ANZTEC (Model: QW59600)

Tools Required:

PH2 Phillips Hand Screwdriver

Install Process

  1. Power down machine.
  2. Unplug the existing Comms cable in the machine from the back of the CT400 Terminal.
  3. Unscrew both thumbscrews holding the CT400 and discard. New Thumbscrews are supplied.
  4. Lift off the CT400 Terminal from the machine door and set aside for return to Prowash.
  5. Fit QT850c to the machine:
    1. From the outside of the machine door, feed the Adaptor cable box through the existing large hole in the QT850c Metal Adaptor Plate.
    2. From the outside, place QT850cTerminal onto the Adaptor Plate
    3. From the back of the door,  screw in three M3 x 20 Screws using the plain washers and lock washers provided with the Metal Adaptor plate
  6. Plug the existing Comms cable into the new Adaptor cable box (follow colour code indicators on the Cable box for correct orientation of the Comms cable)
  7. Mount the Adaptor cable box inside the machine in a dry location (use the hanging hole or Velcro patch supplied).
    1. Ensure the cables exiting the Adaptor cable box hang downwards to prevent any moisture inside machine running into Adaptor cable box.
    2. ‍Route the cable exiting the QT850c into the cable slot so cable points down
  8. Power up the machine and test the machine operation.

5. Recognizing Alerts, what is a Tamper? What to do if a unit tampers?

If the Terminal detects any attempt to modify it then it will respond by 'Tampering’. This protection occurs regardless of whether the Terminal is powered up or not. When the device Tampers it erases all sensitive information, such as the Acquirer / Bank keys used for transaction processing. The device will not be able to perform any transactions from this point on. The device needs to be returned to Quest to reset the tamper condition. The device indicates a tamper response by displaying a particular message once the tamper event occurred.