Quest is continuing to monitor the COVID-19 situation daily.  We acknowledge this is a trying time for all, and we are providing continuity of service to ensure payments keep flowing for our customers, many of whom are essential businesses.  Quest remains committed to our customers by helping them keep their businesses running during this time, or by helping re-activate their businesses quickly once things return to normal.


Service and Support

Operating as normal.  If you need to contact us about any matter, please email the following teams:


Technical Support:  Tel: 1800 008 595  Email:

Customer Care: Tel: 03 8807 4400  Email:


If you have a critical problem that requires urgent attention, you can escalate your issue to any of the contacts below by sending an email together with your contact phone number to:


Steven Ooi, Chief Operations Officer:

Damien Halloran, Chief Commercial Officer:

Jan Mason, Chief Executive Officer:



Quest, Australia's leading integrated EFTPOS solution provider

All items on this website are copyright of Quest Payment Systems Pty. Ltd. 2021. All rights reserved. All trademarks are property of their respective owners. Product specifications may be subject to change without notice. Quest Pocket Pay is a Registered Trademark of Quest Payment Systems Pty Ltd. Quest Merchant Services is a Registered Business Name of Quest Payment Systems Pty Ltd ABN 36 651 426 238

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